Privacy Policy

At 2nd City Spray Solutions, we value your privacy and want to ensure that you are fully informed about how we collect and process your personal data in compliance with the General Data Protection Regulation (GDPR). As the "Data Controller" for the personal data collected from you when entering into a service contract, we are committed to protecting your information and handling it responsibly.

What Information We Collect:

We may collect various types of personal data, including:

Identity Data: This includes your title, first name, maiden name, last name.

Contact Data: We collect your billing address, residential address, delivery address, email address, and telephone numbers.

Transaction Data: Details about payments you make and other product or service-related information.

Technical Data: Information collected through Google Analytics about the technology and devices you use to access our website.

Profile Data: Personal information and details of purchases or orders made by you.

Usage Data: Information on how you use our website, products, and services to fulfill contractual obligations.

Marketing and Communications Data: Your preferences for receiving marketing information from us.

We may also collect and use Aggregated Data, which is statistical or demographic information that does not directly identify you. This data is used for various purposes and is treated in accordance with our Privacy Notice.

No Special Categories of Personal Data:

We do not request any Special Categories of Personal Data about you, such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, or genetic and biometric data. Our collection of personal data is solely for the purpose of providing our services.

Importance of Providing Personal Data:

If we require personal data from you under the terms of a contract and you fail to provide it upon our request, we may not be able to fulfill the contract or provide the requested product or service. In such cases, we will notify you accordingly.

Methods of Data Collection:

We employ different methods to collect data from and about you, including:

Direct Interactions: You provide personal data by filling in electronic forms (e.g., online booking form) or corresponding with us via post, phone, email, or other means. This includes data you provide when applying for our products or services, completing the online booking form, making inquiries, subscribing to our services, or requesting marketing information.

Automated Technologies or Interactions: We collect data as you interact with our website or third-party websites. This includes data from analytics providers, search information providers, and providers of technical and/or payment services.

How We Process Your Information:

We process your personal data based on lawful bases, including:

Performance of a Contract: We process your personal data when necessary for the performance of a contract or prior to entering into a contract with you.

Legal Obligations: We process your personal data to comply with legal or regulatory obligations.

Crime Prevention and Detection: We process your personal data to prevent and detect crime, including fraud.

We do not rely on consent as a legal basis for processing your personal data. We will only use your personal information for the purposes for which we collected it, and if we need to use it for an unrelated purpose, we will notify you and explain the legal basis for doing so.

Disclosures of Personal Data:

We may share your personal data with representatives of the Data Controller to facilitate service delivery. Additionally, we may share your data with third parties for IT hosting purposes, website providers, and email service providers. Social media platforms may also collect and process your data. We may also disclose your data for legal reasons, such as insurance claims, tax requirements, and criminal investigations. Rest assured, we will protect your personal information with similar levels of confidentiality and security when sharing it with third parties.

Retention of Personal Data:

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, regulatory, accounting, or reporting requirements. The retention period will depend on factors such as the nature of the data and the purposes for which it was collected. By law, we are required to keep basic information about our customers and suppliers for a certain period, even after the termination of our business relationship.

Your Rights:

You have the right to request access to, correction, or deletion of your personal data held by us. However, if your request conflicts with an ongoing service contract, we may not be able to fulfil the contract or provide the requested services. In such cases, we will notify you accordingly. Additionally, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe that your data is not being handled in accordance with the law.

Protecting Your Data:

We take data protection seriously and have implemented appropriate measures to safeguard your personal information. We employ technical and organisational security measures to protect against unauthorised access, loss, or alteration of your personal data.

Your Privacy Matters to Us:

At 2nd City Spray Solutions, we prioritise your privacy and ensure that your personal data is collected and processed in accordance with applicable data protection laws. If you have any questions or concerns about how we handle your personal data, please don't hesitate to contact us.

Published 24th May 2023